Health & Comfort Commitment

For our Staff

• Meadowood team members will adhere to all current COVID-19 Prevention Emergency Temporary Standards, outlined by Cal/OSHA.
• We continue to do daily temperature checks, self-checks and additional training for employees to ensure a safe and healthy work environment.
• Meadowood team members are equipped with all required personal protection equipment (PPE) including, but not limited to, facemasks and gloves.

For our Guests

• For the comfort of our guests and staff, Meadowood is utilizing customer engagement mobile messaging software to communicate with guests and assist from arrival through their stay to departure.
• We have implemented increased and enhanced disinfecting and sanitation protocols, with a special focus on all high-touch surfaces in common spaces throughout the estate. The team uses high-grade products, which meet EPA’s criteria for use against SARS-CoV-2, as recommended by the CDC.

Arrival & Departure

• We have implemented a remote check-in experience to be completed prior to arriving to the property. Once you arrive at the Gate House, our team members will be on-hand, wearing appropriate PPE when necessary, and ready to assist with a property introduction and orientation with as little-to-none or as much assistance as guests’ request.
• Guests are welcome to schedule luggage assistance during a time they are not in their room, if preferred.
• We are happy to offer contactless Guest Room Key Return Zones, for safe and sanitary return and reuse of hotel keys.

Housekeeping Guest Rooms & Public Spaces

• In addition to wearing appropriate personal protection equipment (PPE), which is changed and replaced throughout the day and in-between each project as necessary, our team uses high-grade products which meet EPA’s criteria for use against SARS-CoV-2 as recommended by the CDC.
• Guest rooms are deep-cleaned.
• We have implemented additional cleaning of all high-touch points and surfaces with increased frequency throughout the day.
• Extra disinfection of the most frequently touched guest room areas – for example: bathroom surfaces, light switches, all handles, TV remotes and thermostats. For metallic surfaces like door handles, security locks, etcetera. 70% alcohol will be used to wipe down surfaces where the use of bleach is not suitable.
• Wipe down all surfaces with recommended cleaning solutions adhering to recommended contact times. (1% sodium hypochlorite or phenolic disinfectants)

Dining

• Guests are able to enjoy lunch and dinner at our outdoor Terrace Café. A tapas style dinner menu is available at the Terrace Café from 5:00 to 9:00 p.m. Guests may also enjoy dining in their private guest room or balcony via our contactless Room Service option.
• Advanced reservations are recommended to dine al fresco at our Terrace Café.
• Menus will be single-use and disposable.
• Ongoing sanitization of all spaces, tables, trays, will take place between each guest and in-between hours of operations during the day.
• All menus will be specifically tailored to be plated and beverages will be served individually.

Activities (Tennis and Swimming)

• For guests who do not have their own tennis equipment, there will be equipment available for use. We thoroughly sanitize in-between each guest’s use, for your comfort.
• Guests will be asked to proactively reserve lounge chairs at the pools in order to avoid over-crowding and adhere to all social distancing protocols.

The Fitness Center

• We look forward to welcoming guests to our fully equipped Fitness Center.
• Dedicated Meadowood team members will be stationed in the Fitness Center to frequently wipe down equipment after each use and deep clean high-touch spaces throughout the day.
• For guests who do not feel comfortable in a large group classes, we are pleased to offer more yoga and meditation classes in the Movement Studio for individual guests or smaller groups.

Meadowood Spa

• While Spa therapists and guests are no longer required to wear masks indoors or during treatments, a therapist will wear a mask if requested by our guest.